FAQ's

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email to : candicemary@greenvinegrove.com


Q. Where do you ship from?

A. We ship from our partnered warehouses located in various cities in the US


Q. How long will it take for my items to arrive?

A. It will usually take 2-5 business days for all orders to arrive.

Q. How long will it take to dispatch the order?

A. There is no delay in your order being processed through dispatching. Your odrer will immediately begin to process.

Q. Do you ship Worldwide?

A. No! While we would love to ship to everyone, we value customer service as a personal experience that is easy and simple. You can call the owner of Greenvine Grove with any issues, which is a rare trend in business.

Q. Is shipping really FREE?

A. Yes and no. We have free shipping on orders over $50.

Q. Where is your company located?

A. Our company is US based.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number and email after placing their orders.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to candicemary@greenvinegrove.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex. We also have virtual wallets such as PayPal and apple pay.

Q. Is Checkout on this site safe and secure?

A. You can be sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. If I enter my email address, will you sell my information?

A. We do not sell our customer’s information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. What is your return policy?

A. Free returns for the first 30 days. Email us and we will send you a free shipping label.